Call Centers for Telephone Research

As one of the largest data collection companies in the United States, our call centers are 100% TCPA and HIPAA compliant. In addition to using the latest data collection software and hardware, we adhere to best practices in training, interviewer monitoring, CATI programming, fielding, online reporting and data safeguards. With 250 seats across five states, learn more about our wholly owned and operated call centers.

Richfield, Utah

Our original location, this 50-seat call center is led by Ryan Bumgardner. The Richfield team anchors our customer satisfaction efforts, inbound studies and follow-up projects, while also conducting B2B and general consumer surveys.

Rexburg, Idaho

This 90-seat location, and largest Ironwood call center, anchors our Consumer and B2B efforts. Our Rexburg team is led by a group of experienced managers and conducts surveys on healthcare, customer satisfaction and current events.

Houston, Texas

Our Houston call center, led by Karen Garza, moved into a new, 70-seat location in March 2020. We’re excited to expand in this area and take advantage of the diverse population in Houston. This center provides a greatly expanded Spanish-language capacity for healthcare, customer service, brand awareness and current event surveys.

San Jose, Costa Rica

Our new 35 seat call center in San Jose, Costa Rica provides both English and Spanish support to our North American clients. Led by Catalina Campos, this mighty team of interviewers conducts thousands of English surveys each month.